Air – Conditioners
Units and Installation

Call 1300 894 745 [email protected] Request a callback

Thanks to mid-year changes to the SA Government REPS Initiative, prices have been significantly reduced for this activity.

Learn more about this REPS activity HERE

Learn more about the changes in the REPS scheme in the
SA Government Gazette No. 55, Thursday, 1 August 2024, pp. 2277-2403

Limited Installation Slots Available!

A limited number of REPS installation slots have become available.

Please register your interest in the form below to secure yours before they’re gone.

Unit and Installation REPS prices start from $599

Get a Discounted Energy-Efficient Air Conditioner

Reverse cycle or split system air conditioners are versatile units that provide year-round comfort in your home. In the winter, they efficiently generate warmth, creating a cosy atmosphere, while during the summer months, they deliver refreshing cool air to help you beat the heat. With their advanced technology, these systems maintain optimal indoor temperatures, ensuring a pleasant living environment regardless of the weather outside.

Service Areas

Check Service Areas
Rinnai Air Conditioning unit

Currently, This offer is available for Priority Group Households only.
A Priority Group Household is one that has:

a valid SA Government concession card OR
a residential tenancy agreement with the landlord and the rent being $500 or less per week OR
a SA Gov Electricity Bill Concession OR
a referral from a SA registered Financial Counselor OR
participates in a Retailer Hardship Program OR
participates in a Payment Plan with an Energy Retailer

Learn More About Priority Group

Register your Interest for an assessment

Our team will contact you to discuss the application process for the offer.

Name(Required)
Address(Required)
Select the unit you are interested in
Are you Priority Group Household? i.e does anyone in your home have a government concession card or is your rent under $500 per week?(Required)
Please specify your NCC zone below.
What is your current occupancy status?
This field is hidden when viewing the form
How did you find out about this service?(Required)

Energy Efficient Units

These prices include the unit price and a standard installation.
Prices may vary for special Installation and additional requirements

2.65 kW Rinnai PB Series
Wi-Fi Control – 7-year warranty
Small (11-17 m2)

Unit and Installation

from

$1,699

Priority Group Households

Unit and installation from

$399

Non – Priority Group Households

Unit and installation from

$749

3.55 kW Rinnai PB Series
Wi-Fi Control – 7-year warranty
Medium (16-23 m2)

Unit and Installation

from

$1,899

Priority Group Households

Unit and installation from

$599

Non – Priority Group Households

Unit and installation from

$949

5.0 kW Rinnai PB Series
Wi-Fi Control – 7-year warranty
Large (23-33 m2)

Unit and Installation

from

$2,099

Priority Group Households

Unit and installation from

$1,099

Non – Priority Group Households

Unit and installation from

$1,399

7.0 kW Rinnai PB Series
Wi-Fi Control – 7-year warranty
Large (32-47 m2)

Unit and Installation

from

$2,399

Priority Group Households

Unit and installation from

$1,999

Non – Priority Group Households

Unit and installation from

$2,199

Rinnai PB Series Brochure

Are you unsure of what Air-conditioner size offers a more energy-efficient solution for you?
This Choice article can help you to make a better decision.

These prices include the unit price and a standard installation.
Prices may vary for special Installation and additional requirements.

A travel surcharge may apply for service in extended areas. $2.75 per km.

Check Service Areas

YESS reserves the right to determine which AC installations it will undertake.
Installations considered too complex after a site assessment may not receive a quote.

Frequently Asked Questions

During a site visit for an air conditioning installation quote, we will visit your home to assess several factors that can affect the installation process and cost. Here’s what typically happens during such a visit:

  1. Assessment of Space: We will examine the area where the air conditioning system will be installed. We will look at the size of the space, its layout, and any specific features that might impact the installation, such as windows, doors, and existing ventilation systems.
  2. Evaluation of Electrical Requirements: We will check your meter to ensure it can support the new air conditioning unit. We may need to assess the need for additional wiring or circuits.
  3. Discussion of Preferences: We will discuss your preferences and needs regarding the air conditioning system. This includes factors such as energy efficiency, noise levels, and any specific features you may want.
  4. Identification of Installation Challenges: We will identify any potential challenges that may arise during the installation process, such as structural obstacles or building codes that need to be adhered to.
  5. Estimation and Proposal: Based on the information gathered during the site visit, we will provide you with a detailed estimate and proposal for the air conditioning installation. This will include the cost of the unit, installation labour, any additional materials or services required and your REPS discount.

Overall, a site visit for an air conditioning installation quote is a thorough assessment of your space and requirements to ensure that the proposed system meets your needs and is installed correctly.

By asking about asbestos, contractors and technicians ensure that they take the necessary precautions to protect your and their health and safety during the installation process. If asbestos is present, they can develop a plan to safely work around it in accordance with local regulations. However, these extra measures will incur additional charges.

If your home was built before the 1980s, there is a possibility that it contains asbestos in some form, such as in the eaves, some weatherboard, insulation, floor tiles, or roofing materials. Therefore, it’s crucial to identify and safely manage any asbestos-containing materials before starting any work.

YESS offers several payment options for customers to pay for their REPS Air-Conditioning installation. It is important to advise our Accounts Department if you wish to settle via NILS or Latitude GEM Visa Credit Card payment, as we are unable to confirm an installation date without approval.

If you have any questions, please contact Accounts:
Ph: 1300 894 745—Option 1 – SA > Option 3—Accounts/Compliance > Option 1—Accounts.
Or email: [email protected]
Office Address: Unit 3/ 102 Greenhill Rd, Unley, SA 5061
Hours: Monday – Friday 9 am – 5 pm

1. 7-day Invoice

• A deposit is required before the installation can be booked.
• Once the installation is completed, we will send you an invoice via email, which is due within 7 calendar days.
• Please allow a few days for the invoice to come through while our team checks over the job before sending it.

Payment options include:
• Electronic Bank Transfer Online (EFT details included on the invoice)
• Bank Branch Cash Deposit (BankSA or your local bank)
• Credit/Debit Card Online (Link included on the invoice)
• Credit/Debit Card Over the phone (1300 894 745 – Mon-Fri 9 am-5 pm)

2. Afterpay – In Store

• A deposit is required before the installation can be booked.
• Once the installation is completed, we will send you an invoice via email which is due within 7 calendar days.
• Please allow a few days for the invoice to come through while our team checks over the job before sending it.
• Visit the Unley office before the due date to pay using the Afterpay App Card through Apple/Samsung/Google Pay wallet via our EFTPOS machine.
• Our office is located at Unit 3/ 102 Greenhill Rd, Unley SA 5061 – Open Mon-Fri 9 am – 5 pm.
• Afterpay deducts over 4 interest-free fortnightly payments, the first payment is deducted on the day it is established.
• If you wish to pay off the entire balance before installation, please contact our team to make prior arrangements to come in and complete the payment.

3. No Interest Loans (NILS)

• Engage a NILS provider once we send you the quote.
• NILS providers include Good Shepherd, Salvation Army, Uniting Communities and Anglicare.
• Obtain approval from the NILS provider and send them a copy of the quote so they can arrange a direct payment to us.
• Unfortunately, we are unable to apply for this on a customer’s behalf due to the sensitive nature of the information required to apply for this facility.
• An installation cannot be booked until full payment is received.
• After the installation is completed, we will send you a copy of a $0 invoice that includes the units installed and serial numbers.

4. Latitude Finance – GEM Visa Credit Card – 6 Months Interest Free

• Obtain a GEM Visa Credit Card once we send you the quote.
• This card is interest-free for up to 6 months, with a minimum purchase amount of $250.00.
• Visit https://www.gemvisa.com.au/ to apply online and review their terms and conditions.
• Unfortunately, we are unable to apply for this on a customer’s behalf due to the sensitive nature of the information required for the online application (paper applications are not available).
• When you receive your GEM Visa Card, please contact us over the phone or visit our office to make payment.
• An installation cannot be booked until full payment is received.
• After the installation is completed, we will send you a copy of a $0 invoice that includes the units installed and their serial numbers.

When installing a new electrical circuit (which is required to power your new air-conditioner), the Wiring Rules (which every electrician must abide by) mandate the minimum standards for the electrical switchboard where that new circuit starts. One of the minimum requirements is a MAIN SWITCH. Where the MAIN SWITCH is absent, or there are space limitations to fit a connection to the new Air-Conditioner, or making that connection would require drilling into an asbestos backplate, the electrician CAN NOT install the air-conditioner in a way that is compliant with the standards that they must abide. In the instance an electrician agrees to proceed with an AC install where the switchboard has not been upgraded, No workmanship warranties would apply, and No Certificate of Electrical Compliance would be issued.

The four things that have the biggest impact on what size air conditioning unit you’ll need are:

  • Room size: What’s the length, width and ceiling height? While floor space is important, so is total volume – a room with high ceilings will require more energy to cool and heat.
  • Insulation: Are the ceilings and walls insulated? What’s underneath and on top of the room?
  • Location: Where do you live? A room in Darwin will need a more powerful air conditioner for cooling, compared to an otherwise identical room in Hobart.
  • Orientation: Which way does the room face? A large north- or west-facing window can let in a lot of heat in summer, whereas a shaded, southern-facing window will be cooler.

Installing an air conditioning system in a multistory building or on the roof can be more complex and time-consuming than a standard installation. Working at heights or on a roof requires additional safety measures, such as safety harnesses and barriers. In addition, roof mounting brackets can increase the cost of the installation.

If you’re experiencing issues with your air conditioning (AC) unit, here are some steps you can take to troubleshoot and potentially resolve the problem:

  • Check the Thermostat: Ensure that the thermostat is set to the desired temperature and is set to “cool.” Sometimes, the issue may simply be incorrect thermostat settings.
  • Check the Air Filter: A dirty or clogged air filter can restrict airflow and reduce the efficiency of your AC unit. Clean the filter if it’s dirty.
  • Check the Circuit Breaker: If the AC unit is not turning on, check the circuit breaker or fuse box to ensure that the breaker has not tripped or the fuse has not blown.
  • Check the Condensate Drain: If your AC unit is not cooling properly, it could be due to a clogged condensate drain. Inspect the drain line and remove any obstructions.
  • Inspect the Outdoor Unit: Check the outdoor unit (condenser) for any debris, such as leaves or dirt, that may be obstructing airflow. Clear any obstructions if present.
  • Listen for Unusual Noises: Unusual noises, such as grinding or squealing, could indicate a mechanical issue with the AC unit. If you hear any such noises, it’s best to turn off the unit and contact a professional for inspection and repair.

If these troubleshooting steps do not resolve the issue, or if you’re unsure about performing them yourself, it’s recommended that you contact a qualified HVAC technician for further diagnosis and repair. Your REPS-installed AC units come with a warranty, which can be accessed from the manufacturer. They will have the expertise and tools to identify the problem and recommend the necessary repairs or replacements to get your AC unit working properly again.

Be sure to check your user manual for specific instructions for your model. For a quick explanation, watch this YouTube video.

 Your AC filters should be cleaned at a minimum every 3 months.

No. YESS do not offer AC servicing.

Check the Thermostat: Ensure that the thermostat is set to “cool” mode and the temperature is set lower than the current room temperature. If the thermostat is set correctly and the AC is still blowing hot air, it could indicate a thermostat malfunction or further troubleshooting.

It is normal for an AC unit to produce condensation, especially during periods of high humidity. This condensation typically collects in a drip pan and is drained away. However, if the drip pan becomes damaged or the drain line becomes clogged, the water may overflow and leak out of the unit. It is not a concern if water is coming out of the condensate pipe.

When an air conditioning (AC) unit switches off after reaching the temperature set on the thermostat, it is functioning as expected and is a sign that the thermostat and AC unit are working correctly. This behaviour is part of the normal operation of a thermostat-controlled cooling system and is designed to maintain the desired temperature in the room efficiently.

Here’s how it works:

  1. Temperature Setting: When you set the thermostat to a specific temperature, the AC unit runs until the room temperature reaches that set point.
  2. Thermostat Sensor: The thermostat has a built-in sensor that measures the temperature of the room’s air. Once the air temperature reaches the set point, the thermostat signals the AC unit to switch off.
  3. Maintaining Temperature: The AC unit will remain off until the temperature in the room rises above the set point. When this happens, the thermostat signals the AC unit to turn back on and cool the air until the set point is reached again.

This cycle of the AC unit turning on and off to maintain the set temperature is known as the “cycle of operation.” It helps to maintain a comfortable temperature in the room while also ensuring energy efficiency by avoiding unnecessary cooling. If you are experiencing issues with your AC unit switching off before reaching the set temperature, it could indicate a problem with the thermostat, the AC unit, or the temperature sensor. In such cases, it’s best to contact a qualified HVAC technician for inspection and repair.

The possibility of your quote changing on the day of installation can occur due to several reasons, including:

  • Unforeseen Issues: Sometimes, unforeseen issues are only discovered once the installation process begins. For example, hidden structural issues, wiring problems, or other complications may require additional work or materials to resolve.
  • Changes in Scope: If you decide to make changes to the scope of the installation, such as upgrading to a different type of unit or adding additional components, this can impact the cost of the installation.
  • Additional Services: There may be additional services required that were not included in the original quote, electrical work, or other modifications to accommodate the new unit.

Make sure to communicate your needs and preferences clearly, and ask about any potential additional costs or factors that could affect the final price. Any variations to your quote will be discussed with you and you will sign off on a variation to quote form as acknowledgement of this.

The location of your air conditioning (AC) unit may need to change on the day of installation due to several reasons, including:

  • Site Assessment: Sometimes, the initial site assessment may not have accounted for all factors that could impact the installation, such as accessibility, spacing requirements, or other site-specific considerations that are discovered during the installation process.
  • Structural Limitations: There may be structural limitations or obstacles that prevent the AC unit from being installed in the originally planned location. This could include issues with the foundation, building codes, or other structural considerations.
  • Optimal Performance: To ensure optimal performance and efficiency of the AC unit, the installer may determine that a different location would be more suitable. This could be due to factors such as better airflow, reduced exposure to direct sunlight, or improved accessibility for maintenance.
  • Customer Preferences: Sometimes, customers may change their preferences regarding the location of the AC unit based on new information or considerations that arise during the installation process.

If the location of your AC unit needs to change on the day of installation, your HVAC contractor should communicate the reasons for the change and work with you to find a suitable alternative location. It’s important to ensure that the new location meets all requirements for the safe and efficient operation of the AC unit. Changes in location may result in modifications to your quote.

Hi-wall split reverse cycle air conditioner (RCAC) for both cooling and heating of individual rooms. A flexible conduit protects your air conditioning system wiring from liquids and dust.

Condensate is a byproduct of your cooling system. It is the moisture that your AC system removes from the air and “condenses” into liquid form in the process of cooling the air in your space. The condensate drain line usually exits at the outdoor compressor position. The water will run off the concrete footings and drain into the soil.

Back to Back

Standard back-to-back pricing includes refrigerant lines up to 3 meters in length connected to the rear of the head unit.

Side Exit

Side Exit from the Head unit affixed to the internal wall. (standard installation is with the head unit on the wall that backs to outside)

Wall capping to cover wires on the external wall.

Standard Installation

In a standard installation, the electrical feed from the switchboard (up to 15m) is concealed inside the wall and/or ceiling cavity.

Special Installation

Additional fees may apply to run the electrical feed in a conduit attached to the external wall where there isn’t a wall cavity (Weatherboard or stone walls).

REPS (Retailer Energy Productivity Scheme) is an SA Government initiative that helps households and businesses reduce their energy costs. It commenced on January 1st, 2021, replacing the old REES, which (along with the previous Residential Energy Efficiency Scheme) had been in place for over a decade. This scheme helps South Australians get more value from their energy.

Under the REPS program, the Minister for Energy and Mining will require energy retailers in South Australia to provide incentives for SA households and businesses to achieve energy savings and potentially lower their energy bills. Energy retailers that exceed certain thresholds are set annual targets for delivering energy efficiency activities to households and businesses. Many obliged retailers use the services of third-party contractors of the scheme, such as YESS.

Learn more at https://www.escosa.sa.gov.au/industry/reps/overview/reps

YESS offers additional rebates to Priority Group customers, so providing evidence of the household’s priority group status is a condition of the discount.
Learn more about priority group eligibility and the evidence required at https://yess.net.au/about/priority-group-households/

If you reside in a rental premises, it is necessary to first obtain the permission of the landlord or landlord’s agent before the REPS activity is delivered. A form will be provided to you for this. If you reside in a Housing SA property, it is necessary to obtain permission to undertake modifications. A copy of the written approval is required to be emailed to [email protected].

For more info about home improvements and disability modifications in public housing, please visit the SA gov website:

Home Improvements in Public Housing

Disability Modification in Public Housing

The installation cost can vary greatly from company to company.
As an idea of the discount, www.airconditioning-online.com lists the Rinnai 2.6kw unit for $875, which is for the AC unit only and does not include installation. YESS costs on our website include standard installation and the REPS discount.

The REPS code only allows AC service to be provided once per address. Once you access the discounted AC service from YESS or any other REPS service provider, you will not be able to get it again from any other REPS service provider.

During a site visit for an air conditioning installation quote, we will visit your home to assess several factors that can affect the installation process and cost. Here’s what typically happens during such a visit:

  1. Assessment of Space: We will examine the area where the air conditioning system will be installed. We will look at the size of the space, its layout, and any specific features that might impact the installation, such as windows, doors, and existing ventilation systems.
  2. Evaluation of Electrical Requirements: We will check your meter to ensure it can support the new air conditioning unit. We may need to assess the need for additional wiring or circuits.
  3. Discussion of Preferences: We will discuss your preferences and needs regarding the air conditioning system. This includes factors such as energy efficiency, noise levels, and any specific features you may want.
  4. Identification of Installation Challenges: We will identify any potential challenges that may arise during the installation process, such as structural obstacles or building codes that need to be adhered to.
  5. Estimation and Proposal: Based on the information gathered during the site visit, we will provide you with a detailed estimate and proposal for the air conditioning installation. This will include the cost of the unit, installation labour, any additional materials or services required and your REPS discount.

Overall, a site visit for an air conditioning installation quote is a thorough assessment of your space and requirements to ensure that the proposed system meets your needs and is installed correctly.

By asking about asbestos, contractors and technicians ensure that they take the necessary precautions to protect your and their health and safety during the installation process. If asbestos is present, they can develop a plan to safely work around it in accordance with local regulations. However, these extra measures will incur additional charges.

If your home was built before the 1980s, there is a possibility that it contains asbestos in some form, such as in the eaves, some weatherboard, insulation, floor tiles, or roofing materials. Therefore, it’s crucial to identify and safely manage any asbestos-containing materials before starting any work.

YESS offers several payment options for customers to pay for their REPS Air-Conditioning installation. It is important to advise our Accounts Department if you wish to settle via NILS or Latitude GEM Visa Credit Card payment, as we are unable to confirm an installation date without approval.

If you have any questions, please contact Accounts:
Ph: 1300 894 745—Option 1 – SA > Option 3—Accounts/Compliance > Option 1—Accounts.
Or email: [email protected]
Office Address: Unit 3/ 102 Greenhill Rd, Unley, SA 5061
Hours: Monday – Friday 9 am – 5 pm

1. 7-day Invoice

• A deposit is required before the installation can be booked.
• Once the installation is completed, we will send you an invoice via email, which is due within 7 calendar days.
• Please allow a few days for the invoice to come through while our team checks over the job before sending it.

Payment options include:
• Electronic Bank Transfer Online (EFT details included on the invoice)
• Bank Branch Cash Deposit (BankSA or your local bank)
• Credit/Debit Card Online (Link included on the invoice)
• Credit/Debit Card Over the phone (1300 894 745 – Mon-Fri 9 am-5 pm)

2. Afterpay – In Store

• A deposit is required before the installation can be booked.
• Once the installation is completed, we will send you an invoice via email which is due within 7 calendar days.
• Please allow a few days for the invoice to come through while our team checks over the job before sending it.
• Visit the Unley office before the due date to pay using the Afterpay App Card through Apple/Samsung/Google Pay wallet via our EFTPOS machine.
• Our office is located at Unit 3/ 102 Greenhill Rd, Unley SA 5061 – Open Mon-Fri 9 am – 5 pm.
• Afterpay deducts over 4 interest-free fortnightly payments, the first payment is deducted on the day it is established.
• If you wish to pay off the entire balance before installation, please contact our team to make prior arrangements to come in and complete the payment.

3. No Interest Loans (NILS)

• Engage a NILS provider once we send you the quote.
• NILS providers include Good Shepherd, Salvation Army, Uniting Communities and Anglicare.
• Obtain approval from the NILS provider and send them a copy of the quote so they can arrange a direct payment to us.
• Unfortunately, we are unable to apply for this on a customer’s behalf due to the sensitive nature of the information required to apply for this facility.
• An installation cannot be booked until full payment is received.
• After the installation is completed, we will send you a copy of a $0 invoice that includes the units installed and serial numbers.

4. Latitude Finance – GEM Visa Credit Card – 6 Months Interest Free

• Obtain a GEM Visa Credit Card once we send you the quote.
• This card is interest-free for up to 6 months, with a minimum purchase amount of $250.00.
• Visit https://www.gemvisa.com.au/ to apply online and review their terms and conditions.
• Unfortunately, we are unable to apply for this on a customer’s behalf due to the sensitive nature of the information required for the online application (paper applications are not available).
• When you receive your GEM Visa Card, please contact us over the phone or visit our office to make payment.
• An installation cannot be booked until full payment is received.
• After the installation is completed, we will send you a copy of a $0 invoice that includes the units installed and their serial numbers.

When installing a new electrical circuit (which is required to power your new air-conditioner), the Wiring Rules (which every electrician must abide by) mandate the minimum standards for the electrical switchboard where that new circuit starts. One of the minimum requirements is a MAIN SWITCH. Where the MAIN SWITCH is absent, or there are space limitations to fit a connection to the new Air-Conditioner, or making that connection would require drilling into an asbestos backplate, the electrician CAN NOT install the air-conditioner in a way that is compliant with the standards that they must abide. In the instance an electrician agrees to proceed with an AC install where the switchboard has not been upgraded, No workmanship warranties would apply, and No Certificate of Electrical Compliance would be issued.

The four things that have the biggest impact on what size air conditioning unit you’ll need are:

  • Room size: What’s the length, width and ceiling height? While floor space is important, so is total volume – a room with high ceilings will require more energy to cool and heat.
  • Insulation: Are the ceilings and walls insulated? What’s underneath and on top of the room?
  • Location: Where do you live? A room in Darwin will need a more powerful air conditioner for cooling, compared to an otherwise identical room in Hobart.
  • Orientation: Which way does the room face? A large north- or west-facing window can let in a lot of heat in summer, whereas a shaded, southern-facing window will be cooler.

Installing an air conditioning system in a multistory building or on the roof can be more complex and time-consuming than a standard installation. Working at heights or on a roof requires additional safety measures, such as safety harnesses and barriers. In addition, roof mounting brackets can increase the cost of the installation.

If you’re experiencing issues with your air conditioning (AC) unit, here are some steps you can take to troubleshoot and potentially resolve the problem:

  • Check the Thermostat: Ensure that the thermostat is set to the desired temperature and is set to “cool.” Sometimes, the issue may simply be incorrect thermostat settings.
  • Check the Air Filter: A dirty or clogged air filter can restrict airflow and reduce the efficiency of your AC unit. Clean the filter if it’s dirty.
  • Check the Circuit Breaker: If the AC unit is not turning on, check the circuit breaker or fuse box to ensure that the breaker has not tripped or the fuse has not blown.
  • Check the Condensate Drain: If your AC unit is not cooling properly, it could be due to a clogged condensate drain. Inspect the drain line and remove any obstructions.
  • Inspect the Outdoor Unit: Check the outdoor unit (condenser) for any debris, such as leaves or dirt, that may be obstructing airflow. Clear any obstructions if present.
  • Listen for Unusual Noises: Unusual noises, such as grinding or squealing, could indicate a mechanical issue with the AC unit. If you hear any such noises, it’s best to turn off the unit and contact a professional for inspection and repair.

If these troubleshooting steps do not resolve the issue, or if you’re unsure about performing them yourself, it’s recommended that you contact a qualified HVAC technician for further diagnosis and repair. Your REPS-installed AC units come with a warranty, which can be accessed from the manufacturer. They will have the expertise and tools to identify the problem and recommend the necessary repairs or replacements to get your AC unit working properly again.

Be sure to check your user manual for specific instructions for your model. For a quick explanation, watch this YouTube video.

 Your AC filters should be cleaned at a minimum every 3 months.

No. YESS do not offer AC servicing.

Check the Thermostat: Ensure that the thermostat is set to “cool” mode and the temperature is set lower than the current room temperature. If the thermostat is set correctly and the AC is still blowing hot air, it could indicate a thermostat malfunction or further troubleshooting.

It is normal for an AC unit to produce condensation, especially during periods of high humidity. This condensation typically collects in a drip pan and is drained away. However, if the drip pan becomes damaged or the drain line becomes clogged, the water may overflow and leak out of the unit. It is not a concern if water is coming out of the condensate pipe.

When an air conditioning (AC) unit switches off after reaching the temperature set on the thermostat, it is functioning as expected and is a sign that the thermostat and AC unit are working correctly. This behaviour is part of the normal operation of a thermostat-controlled cooling system and is designed to maintain the desired temperature in the room efficiently.

Here’s how it works:

  1. Temperature Setting: When you set the thermostat to a specific temperature, the AC unit runs until the room temperature reaches that set point.
  2. Thermostat Sensor: The thermostat has a built-in sensor that measures the temperature of the room’s air. Once the air temperature reaches the set point, the thermostat signals the AC unit to switch off.
  3. Maintaining Temperature: The AC unit will remain off until the temperature in the room rises above the set point. When this happens, the thermostat signals the AC unit to turn back on and cool the air until the set point is reached again.

This cycle of the AC unit turning on and off to maintain the set temperature is known as the “cycle of operation.” It helps to maintain a comfortable temperature in the room while also ensuring energy efficiency by avoiding unnecessary cooling. If you are experiencing issues with your AC unit switching off before reaching the set temperature, it could indicate a problem with the thermostat, the AC unit, or the temperature sensor. In such cases, it’s best to contact a qualified HVAC technician for inspection and repair.

The possibility of your quote changing on the day of installation can occur due to several reasons, including:

  • Unforeseen Issues: Sometimes, unforeseen issues are only discovered once the installation process begins. For example, hidden structural issues, wiring problems, or other complications may require additional work or materials to resolve.
  • Changes in Scope: If you decide to make changes to the scope of the installation, such as upgrading to a different type of unit or adding additional components, this can impact the cost of the installation.
  • Additional Services: There may be additional services required that were not included in the original quote, electrical work, or other modifications to accommodate the new unit.

Make sure to communicate your needs and preferences clearly, and ask about any potential additional costs or factors that could affect the final price. Any variations to your quote will be discussed with you and you will sign off on a variation to quote form as acknowledgement of this.

The location of your air conditioning (AC) unit may need to change on the day of installation due to several reasons, including:

  • Site Assessment: Sometimes, the initial site assessment may not have accounted for all factors that could impact the installation, such as accessibility, spacing requirements, or other site-specific considerations that are discovered during the installation process.
  • Structural Limitations: There may be structural limitations or obstacles that prevent the AC unit from being installed in the originally planned location. This could include issues with the foundation, building codes, or other structural considerations.
  • Optimal Performance: To ensure optimal performance and efficiency of the AC unit, the installer may determine that a different location would be more suitable. This could be due to factors such as better airflow, reduced exposure to direct sunlight, or improved accessibility for maintenance.
  • Customer Preferences: Sometimes, customers may change their preferences regarding the location of the AC unit based on new information or considerations that arise during the installation process.

If the location of your AC unit needs to change on the day of installation, your HVAC contractor should communicate the reasons for the change and work with you to find a suitable alternative location. It’s important to ensure that the new location meets all requirements for the safe and efficient operation of the AC unit. Changes in location may result in modifications to your quote.

Hi-wall split reverse cycle air conditioner (RCAC) for both cooling and heating of individual rooms. A flexible conduit protects your air conditioning system wiring from liquids and dust.

Condensate is a byproduct of your cooling system. It is the moisture that your AC system removes from the air and “condenses” into liquid form in the process of cooling the air in your space. The condensate drain line usually exits at the outdoor compressor position. The water will run off the concrete footings and drain into the soil.

Back to Back

Standard back-to-back pricing includes refrigerant lines up to 3 meters in length connected to the rear of the head unit.

Side Exit

Side Exit from the Head unit affixed to the internal wall. (standard installation is with the head unit on the wall that backs to outside)

Wall capping to cover wires on the external wall.

Standard Installation

In a standard installation, the electrical feed from the switchboard (up to 15m) is concealed inside the wall and/or ceiling cavity.

Special Installation

Additional fees may apply to run the electrical feed in a conduit attached to the external wall where there isn’t a wall cavity (Weatherboard or stone walls).

REPS General Terms and Conditions

The Minister for Energy and Mining defines a priority group household as residential premises in which a person resides who:

  • Holds a Commonwealth Government pensioner concession card
  • Holds a TPI Gold Repatriation Health Card
  • Holds a War Widows Gold Repatriation Health Card
  • Holds a Gold Repatriation Health Card (EDA)
  • Holds a Health Care Card (including a Low-Income Health Care Card)
  • Receives the South Australian government energy bill concession
  • Has a residential tenancy agreement with the landlord of the premises, and the rent for the premises is $500 or less per week
  • Is actively participating in an energy retailer hardship program
  • Is actively participating in an energy retailer’s payment plan (offered and applied as per section 50 of the National Energy Retail Law)
  • Has received a referral from a registered member of the South Australian Financial Counsellors Association (SAFCA).

To learn more about the Priority Group Eligibility Under REPS please visit: https://yess.net.au/about/priority-group-households/

– Any household in South Australia where the installed product requirements and minimum installation requirements can be met.

– Each REPS activity can only be provided once per address

(1) The reverse cycle air conditioner (non-ducted) must achieve the following minimum performance standards under AS/NZS 3823.2 (2013) or GEMS Air Conditioners up to 65kW Determination 2019 as applicable:
• Heating Performance a. AS/NZS 3823.2 (2013), minimum 3.5 stars or minimum ACOP of 4.0
b. GEMS Air Conditioners up to 65kW Determination 2019, minimum 2.5 stars or minimum HSPF of 4.0
• Cooling Performance a. AS/NZS 3823.2 (2013), minimum 3.5 stars or minimum AEER of 4.0
b. GEMS Air Conditioners up to 65kW Determination 2019, minimum 2.5 stars or minimum TCSPF of 4.0

(2) The reverse cycle air conditioner (non-ducted) shall be single-phase and have a rated cooling output not exceeding 15kW.
(3) Multi-split systems are not eligible.
(4) The installed product must have a warranty of at least two years.
(5) Water loop heat pump products must be registered for sale under the Greenhouse and Energy Minimum Standards (GEMS) Act 2012 and comply with MEPS levels specified in AS/NZS3823.2 or GEMS Air Conditioners up to 65kW Determination 2019 as applicable.
(6) The installed product must include demand response capability, in accordance with AS/NZS 4755.3.1:2014, or AS/NZS 4755.2 (when published), or the equivalent of the superseded AS/NZS 4755.3.1:2012. In either heating or cooling mode, the device must be capable of operating in DR modes 1, plus modes 2 and/or 3 as defined in the above-noted standards.

(1) Any reverse cycle air conditioner (non-ducted) installed must comply with AS/NZS 60335.2.40.
(2) Removed pre-existing heaters/coolers shall have refrigerants and any other scheduled substances disposed of in accordance with the Australian and New Zealand refrigerant handling code of practice as established under the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 (Cth).

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