What does your Concession Card entitle you to?

The steady rise of the cost of living means that some members of the community need assistance with life expenses. There are also a variety of government programs designed to provide a respite for those who need it. And with living expenses being varied and many, there are as many concessions and schemes for varying circumstances. Some of these can mean discounts for concession card holders, and some require an application. This post will list the different concessions and discounts and what they can mean for your household.

Before agreeing to an energy plan

Nowadays, energy bills are a significant expense for low income households. Regulations are therefore in place to ensure that vulnerable members of our community receive the right level of assistance. It is also advisable to “shop around” for the right energy plan. Energy Concession Customers⁸ in SA can choose to take up the SA Concession Energy Discount Offer (SACEDO)¹ with Origin Energy. The SACEDO includes:

  • a guaranteed ongoing 20% off electricity usage and supply charges (Origin will provide customers 90 days’ notice of any changes)
  • flexible payment options
  • no late payment, processing, paper bill, credit card or exit fees

Customers can directly contact Origin Energy to receive this discount. Visit Energy Made Easy if you’re not sure if this is the right plan for you. Similarly, the Victorian Government’s Victorian Energy Compare helps households choose the right energy plan.³

After choosing the right energy plan, eligible South Australians on low or fixed incomes can receive up to $226.67 to help with their energy bills.  Customers must complete the “Application for Household Concessions Form” either online or by post to receive the rebate.²

Energy Concessions

Your access to concessions, discounts and subsidies depends on the state or territory you reside in. Your eligibility can also depend on your personal circumstances. Click on the state or territory below to find out about the available schemes:

Eligible South Australians on low or fixed incomes can receive up to $226.67 to cover both electricity and gas payments (including LPG bottled gas). To receive the rebate customers must complete the “Application for Household Concessions Form” either online or by post.². This is in addition to the below concessions and schemes:

REES Scheme

Other Concession

Every Victorian households can claim a $50 Power Saving Bonus payment until 30 June 2020³. In addition , you may be eligible for the below scheme:  

Victorian Energy Upgrade program (VEU):

The following rebates may be available to eligible New South Wales households:

Low Income Household Rebate:

The Low Income Household Rebate helps low income NSW households cover the costs of their energy bills. It is paid once each financial year. You’ll receive the rebate as a credit on each quarterly energy bill, up to a total of $285.00/year. The amount is calculated daily from the day you call your retailer and apply.

Gas Rebate:

The NSW Gas Rebate helps NSW households cover the costs of their natural gas. You’ll receive the rebate as a credit on each quarterly gas bill, up to a total of $110/year. The amount is calculated daily from the day you call your supplier and apply.

Family Energy Rebate:

The Family Energy Rebate helps NSW family households with dependent children cover the costs of their energy bills.

Life Support Rebate:

The Life Support Energy Rebate is for eligible NSW customers who need, or have someone living with them who needs to use approved energy-intensive medical equipment at home. The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators.

Medical Energy Rebate:

The Medical Energy Rebate is for eligible NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures. To be eligible for the rebate, you’ll need to have a diagnosis that you’re unable to self-regulate your body temperature.

Seniors Energy Rebate:

The Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

To be eligible you need to hold a Commonwealth Seniors Health Card (CSHC). CSHCs are means-tested concession cards issued by the:

  • Department of Human Services (DHS)
  • Department of Veteran Affairs (DVA)

The Seniors Energy Rebate is $200 per household, per financial year.

Energy Accounts Payment Assistance scheme:

The Energy Accounts Payment Assistance (EAPA) Scheme provides short term assistance to people experiencing financial difficulties with energy bills. Eligible customers will receive a $50 voucher by participating EAPA providers.

Appliance Replacement Offer (NSW)

The appliance replacement offer makes it easier for concession holders to upgrade their old fridge or television to a more efficient model. Eligible customers can receive:

  • 40% off the cost of a fridge
  • 50% off the cost of a television

The offer applies to selected models. Your current fridge must be at least 10 years old, while your TV must be a plasma or CRT (cathode ray tube)

Queensland pensioners, seniors, asylum seekers and eligible low-income households can receive $340 per year for their electricity bills. In addition, you may be eligible for the following rebates:

The Reticulated Natural Gas Rebate

The Reticulated Natural Gas Rebate currently provides a rebate of $70 per year to Queensland pensioners and seniors.
Applicants must be the registered customer of a gas retailer at the home address for which the rebate is claimed.

Home Energy Emergency Assistance Scheme

Low-income households who are experiencing a short-term financial crisis or emergency that has limited their ability to pay their current electricity bill can receive a one-off payment of up to $720*.
*A customer is only eligible for a HEEAS grant once in every two years.

Electricity Life Support Concession Scheme

This concession provides an electricity life support concession payment for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

Medical Cooling and Heating Electricity Concession Scheme

This concession helps people who have a chronic medical condition that requires air-conditioning to regulate their body temperature.
Eligible customers can receive up to $340 per year

Eligible concession card holders in Western Australia can receive $305.25 to assist with their energy bills. In addition, the following schemes and subsidies may be available to eligible concession holders:

Hardship Utilities Grant Scheme (HUGS)

Supports Western Australian families and households pay their electricity, water or gas bills if they’re experiencing financial hardship.

Dependent Child Rebate

Supports eligible customers who have dependent children by reducing the amount owing on their energy bill.

Account Establishment Fee Rebate

This rebate helps eligible customers to cover the costs associated with establishing a new energy account. It applies to residential customers only and will be credited on the first bill you receive.

Air Conditioning Rebate

Subsidises the cost of running an air conditioner in areas that are deemed high heat discomfort locations, during the hottest months.

Life Support Equipment Electricity Subsidy

Offered by the WA Government to support families and households with the costs associated with operating life support equipment at home.

Thermoregulatory Dysfunction Energy Subsidy

Offered by the WA Government, to help support those who require heating or cooling to control the temperature in their home, due to specialist medical advice.

The Northern Territory Concession Scheme helps eligible residents with the cost of living⁹. To be eligible members must be a resident of the Northern Territory, Australian citizen or permanent resident, and a current recipient of one of the following eligible commonwealth benefits:

Department of Human Services (Centrelink):

  • Age Pension
  • Disability Support
  • Pension
  • Carer Payment
  • Parenting Payment (single)

Department of Veterans’ Affairs (DVA):

  • Repatriation Health Card TPI/War/Widower (Gold Card)
  • Repatriation Pharmaceuticals Benefits Card (Orange Card)
  • Pensioner Card (Blue Card)
  • Commonwealth
  • Seniors Health Card

Members of the NT Concession Scheme who are turning 65 years and older may also be eligible for the NT Seniors Recognition Scheme. The scheme offers concessions for the following services:

  • electricity
  • water
  • sewerage
  • property rates
  • garbage
  • motor vehicle
  • registration
  • driver licence
  • Spectacles

To receive electricity and water concessions members must be the primary account holder or legally responsible for paying the account.

Concessions Cards

It is important to check your eligibility requirements for EACH scheme or rebate. While each program may have additional requirements, you must currently hold one of the following Concession to be eligible for the discussed rebates:  

  • Pensioner concession card issued by the Commonwealth Government 
  • TPI Gold Repatriation Health Card issued by the Commonwealth Government
  • War Widows Gold Repatriation Health Card issued by the Commonwealth Government
  • Gold Repatriation Health Card (EDA) issued by the Commonwealth Government
  • Health Care Card (including a Low Income Health Care Card) issued by the Commonwealth Government
  • Recipient of the South Australian Government Energy Concession

In addition, to be eligible for energy concession you may be required to:

  • live at the property
  • be listed as an account holder on your energy bill
  • hold an eligible concession card or receive an eligible Centrelink payment
  • not be living with anyone who has an income of more than $3,000 per year, unless they either:
    • get an allowance from Centrelink or the Department of Veterans’ Affairs (DVA)
    • are your spouse, domestic partner or dependent.


¹ Energy concession discount offer – Government of South Australia

² Energy bill concessions  – Government of South Australia

³  Victorian Energy Compare – Victoria State Government: Department of Environment, Land, Water and Planning

Concessions – Government of South Australia

Energy Rebates – Energy NSW

Energy rebates and concessions – Queensland Government

ConcessionsWA – Government of Western Australia

Energy Concession Customers are those who are actively participating in retailer hardship programs.

NT Concession Scheme – Northern Territory Government

Updated on 27 February, 2020

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